ICL is set to expand the range of asset management tools for utilities following the purchase of a network integration product from Seattle-based Unified Information (UI). ICL says the purchase of the Udb database and hub integration product means...
Rollins used the services discussion to take another dig at HP, which inherited thousands of services employees, many based in the United States, when it acquired Compaq Computer. Similarly, in services, Dell will focus on "close to the box...
The South London and Maudsley (SLAM) trust has gone for remote troubleshooting, asset management and software delivery using CA Unicenter Service Desk. The system also caters for asset management with embedded agents in each machine which can...
Quick wins are important and the ITSMF's Lawes recommends three potential activities for initial investigation: change management; the service desk; and asset management. If processes are improved and the calls to the service desk drop off, then...
MRO has customers in the manufacturing, utility and transportation industries that use the company's so-called asset management tools for keeping tabs on physical assets such as trucks and refineries.
TNT is working on an IT asset management pilot project in the UK which it hopes to roll out around the world. The logistics giant has started with desktop software asset management and by the end of the year plans to have charted the software on...