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Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should...
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Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum...
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Marketing professionals continue to rate Webinars as one of the top tools for lead generation. Yet, many marketing departments still do not have a process in place to maximize Webinar...
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Today's businesses stand to benefit by implementing an enterprise-class portal that provides consistent access to customized tools that improve productivity, fuel innovation, and improve customer satisfaction.
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HP Web Jetadmin has the ability to send e-mail messages, or alerts, whenever events occur on printers. For example, error or warning conditions on printers, such as paper out or...
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This webcast covers the HP ITSM Express Pack on the basis of HP OpenView Service Desk (versions 4.5 and 5.0) as well as the Alignability process model. It provides an...
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This webcast explains the topic of customer care, such as how to help one subscriber in a system of ten million. The webcast also explains feedback and knowledge to network...
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This webcast provides information and "How to" senerios about HP software support including support agreements, accessing support, case management, logging a case, retrieving updates, passcoding, escalation processes and more.
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This webcast discovers how HP openview's newly acquired asset management can help service desk better track asset and financial data related to the services defined within service desk.
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The attendee of this webcast will learn about best practices and see the HP Software solution - ServiceCenter - in action. The attendee will understand the relationship between business user's...
The Service Provider Solutions Division will develop security tools for internet service providers, application service providers and portal companies - a market previously uncharted by the security firm.
KPNQwest, ISP and hosting joint venture between Dutch telco KPN and US carrier Qwest, made a surprise core profit for the second quarter of 2001. While it's a profit before interest, tax, and debt amortisation and not actually a net profit, the...
Will Sturgeon recently caught up with Vanco, a rare rising star in the European telecoms sector, at its annual get-together in Malta. While he got the spin about this virtual network operator, he also learnt a few wider truths about what CIOs will...
You wouldn't want to rely on working above a Starbucks for managed WLAN connectivity. So, asks Simon Marshall, how can service providers help you? You've heard all about public wireless LAN (PWLAN) access - and may even be a regular hotel or...
Dot-com travel agent ebookers is planning to turn its offshore facilities in India into a revenue-generating third-party service provider that will sell customer service and back-office services to other companies.
CRM on-demand vendor NetSuite has further demonstrated the momentum behind the software-as-a-service model with the announcement of a raft of new customer wins in the UK. The announcement consists of four new customer acquisitions, including sports...