Most of the vendors claim that their technology is always improving. Nuance's approach to the problem is to allow users to define 'grammars' for dialogues and to have a backup word recognition system to try to understand queries that fail to match...
As capacity is added on different occasions, often the best that hard pressed operations staff can manage is to secure basic backup and restore functions. Processing power is easily replaced, and if there is enough of it around, processing can be...
He said: "You can mitigate the single point of failure by investing in high availability resilient network switches and telecom techniques. Most voice networks in organisations are under-utilised, under-supported and have very little resilience...
Voice networks have commonly been wholly powered from central points, with substantial battery and generator backup to maintain extremely high levels of availability. Although both the technology and deployment skills available are steadily...
What they all require is continuous monitoring and management of the situation. These counter-measures might take the form of firewalls, encryption, smartcards, tape backup systems and so forth, each one having an associated purchase, installation...
Clive Davies, a partner in law firm Olswang, said: "It just goes to show the continuous difficulty making these large contracts work in the public sector. The NAO report said: "During the introduction of tax credits, there were very serious...
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