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Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should...
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Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum...
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Marketing professionals continue to rate Webinars as one of the top tools for lead generation. Yet, many marketing departments still do not have a process in place to maximize Webinar...
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Today's businesses stand to benefit by implementing an enterprise-class portal that provides consistent access to customized tools that improve productivity, fuel innovation, and improve customer satisfaction.
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HP Web Jetadmin has the ability to send e-mail messages, or alerts, whenever events occur on printers. For example, error or warning conditions on printers, such as paper out or...
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This webcast covers the HP ITSM Express Pack on the basis of HP OpenView Service Desk (versions 4.5 and 5.0) as well as the Alignability process model. It provides an...
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This webcast explains the topic of customer care, such as how to help one subscriber in a system of ten million. The webcast also explains feedback and knowledge to network...
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This webcast provides information and "How to" senerios about HP software support including support agreements, accessing support, case management, logging a case, retrieving updates, passcoding, escalation processes and more.
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This webcast discovers how HP openview's newly acquired asset management can help service desk better track asset and financial data related to the services defined within service desk.
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The attendee of this webcast will learn about best practices and see the HP Software solution - ServiceCenter - in action. The attendee will understand the relationship between business user's...
Hewlett Packard is to distribute a secure WAP banking software that enables banks to send financial information to customers' mobile phones. HP has signed a deal with Swedish company Digital Mobility to use its InHand software.
The software package, NetAction, resulting from the recently completed $470m acquisition of web application server vendor Bluestone Software, will become the point of integration for HP's current internet software offerings.
Hewlett-Packard on Wednesday accelerated its push into the market for web services management software by acquiring start-up Talking Blocks. Privately held Talking Blocks, founded in 2000, sells software for providing web services security...
A "critical" Windows patch can cause trouble on computers that run certain HP photo-sharing software or the Kerio firewall, Microsoft said. The MS06-015 patch, designed to plug a flaw in Windows Explorer, can cause a myriad of problems for users of...
HP on Tuesday announced the completion of its merger with management software company Mercury Interactive, setting the stage for a revamped HP Software suite and renewed competition with IBM's software products.
HP has announced it is to buy data centre automation software company Opsware for $1.6bn. The acquisition will help HP customers with "one of their critical pain points" - how to control the increasing complexity and cost of managing a data centre...