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Improve IT Effectiveness: The Integrated Service Desk and Configuration Management Advantage

Overview It's easy to reliably manage operating systems, patches, applications, and user settings. With an integrated solution, HP Service Desk holds the process definition and instructs the HP Software Configuration Management solution to enact a change according to the process. The Configuration Management solution provides information and analysis to enable effective change and when instructed by Service Desk automatically enacts the change. The presenter of this webcast shows how the integrated change management and service desk solution can keep the user in-the-know and automatically up-to-date, while dramatically lowering the operational costs.

Further White Paper Details
Publisher	Hewlett-Packard
Live Date	6th June 2007 01:00 BST
Format	Webcast
Topics	Help Desk, Service Level Management, ITIL

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