Also used in IT project management is the IT infrastructure library (ITIL), the British Standards Institution's Standard for IT Service Management (BS 15000). Prince 2 is widely available and like ITIL, is supervised by its creator, the OGC.
The Burton Group's Disabato says: "ITIL/ITSM is a huge undertaking that will require a shift in corporate culture. Jack Worsfold, senior consultant at consultancy iCore, explains: "ITSM allows the organisation to identify where the business need is...
So what is Itil? Itil is one such term, says Quocirca's Clive Longbottom. In the last two years, the systems management and helpdesk vendors have bandied around a term as if it will be the saving grace of organisations for the future - Itil.
Steria's service will comply with the Itil government standard for best practice delivery of quality IT services. The Ministry of Defence (MoD) has awarded European IT services company Steria a £17m contract to run its Land Systems Reference Centre...
Whether it's Capability Maturity Model Integration, or Itil in the service delivery part, or Cobit, which is more of a compliance and control standard," says Everson. Methodologies such as Itil are designed to be dipped into - to inform an IT...
Two-thirds (66 per cent) of companies around the globe are using IT infrastructure library (Itil) - the IT service delivery framework - to help manage their IT infrastructure. And in terms of performance, Itil scored an average of three out of five...