Service Lifecycle Management: Think and Operate Like a Business
Overview The attendee of this webcast will learn about best practices and see the HP Software solution - ServiceCenter - in action. The attendee will understand the relationship between business user's expectations and service levels. The attendee will also learn to create a web-based catalog of IT goods and services that IT can offer - in a web-based "Shopping cart" format. The presenter will explain how HP's Service Lifecycle Management solution helps comprehensively manage the IT portfolio throughout the service lifecycle, a key focus of ITIL V3.
| Publisher | Hewlett-Packard | ||
|---|---|---|---|
| Live Date | 6th June 2007 01:00 UTC | ||
| Format | Webcast | ||
| Topics | |||
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