The restructuring programme is intended to create a clearer identity, improve efficiency and reduce costs - giving customers a better service. The spokesman claimed there is no contradiction in reducing the number of agents in customer services and...
The move is part of a company-wide restructuring programme in which IT operations will also become centralised to help improve efficiency and reduce costs. Lloyds TSB is to put its Group IT and Operations director, Archie Kane, on the board.
The system is designed to improve efficiency and reduce costs, however, the use of imaging technology will also enable them to offer large corporates improved services. However, Smith argued: "By putting this technology in and having the same...
Eighty-seven per cent of firms who adopted ebusiness technology to reduce costs and improve efficiency found that it had made a positive impact in this area. The UK is making good progress in the ebusiness arena, according to a new report published...
He added that the company will now be able to manage changes in demand more effectively and is looking to use future developments in utility computing to further reduce costs and improve efficiency. Low-cost airline easyJet is outsourcing its IT...
Graham Yellowley, director of technology services at investment bank Mitsubishi UFJ Securities International, added: "We are looking to leverage virtualisation to maximise our computing efficiency, reduce our data centre space, power and cooling...