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Bank Management White Papers

Moving From the Mission Statement to Reality: Achieving a Customer Centric Bank

Overview The phrase "A customer-centric bank" has become a cliche and probably exists on more than a few mission statements at banks around the world. So what exactly does that mean, and more important how does it really become a customer-centric bank and move the idea from a refrigerator magnet to the day-to-day operations? A customer-centric bank is not one that fits a customer into one-size-fits-all products and services, but one that starts with the customer and configures the relationship to uniquely reflect his needs and the means by which he will use the shared services of the bank.

Further White Paper Details
Publisher	Oracle	File Format	PDF
Date Published	March 2007	Downloads	12
Format	White Papers
Topics	Bank Management

Did you find this white paper useful? 6 out of 19 users found this white paper useful

Ginger, ginger, ginger and Orange, Orange, Orange

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Channel:
Weekly Round-up

CA dumps US-centric beliefs

In a major overhaul of its European operations, greater decision making power has now been given to the individual countries in the area, providing customers with a single point of contact within the company.

Channel:
Applications

Ion charges into CRM sector with comm-Centric

CRM company Ion Group has launched comm-Centric - a complete 'switch and software' package for medium-sized call centres. The company claims the offering offers "unrivalled cost efficiency and all round functionality".comm-Centric has been tested...

Channel:
Applications

Banks held back by "disconnected" communication channels

Datamonitor's research, sponsored by Siebel and IBM, said retail banks need to start with a baseline assessment of business performance and then work towards creating a "customer-centric" organisation.

Channel:
WebWatch
Tags:
crm,
banks

Opinion: We'll pay for ID cards

Incidentally, I heard at Westminster today that the NPfIT has revised its timetable to reflect the success of pilot projects, in order to attract greater support from the medical profession and achieve more realistic implementation goals.

Channel:
Law & Policy
Tags:
id cards

Bank managers admit failing to handle tech

But from the respondents' answers, Hewett thinks these banks are not quite as customer-centric as they would like to believe and that executives are blaming their shortcomings on the technology they have, when they still have a culture centred on...

Virtualisation: Architectual Considerations and other Evaluation Criteria

In the past several years, server virtualisation technology has moved quickly and firmly into the IT mainstream. Of the many approaches to system virtualisation available in the market today, VMware's hypervisor architecture has gained the greatest market acceptance. This paper examines the architectural issues, solution support, and enterprise readiness required when deploying such a virtualisation solution.

Publisher:
EMC

Getting Started with Master Data Management

Master data management forms part of an overall enterprise governance program that aims to establish trusted data throughout the enterprise. This white paper from Mike Ferguson of Intelligent Business Strategies defines master data, examines why it is needed, and explores methodologies for implementing master data management.

Publisher:
DataFlux

Optimising Storage with Global File Virtualisation

This white paper will provide an overview on how Rainfinity Global File Virtualisation virtualises unstructured data environments and moves data -including active, open files-without disruption to users or applications. Rainfinity is the only enterprise-class file virtualisation solution, and delivers complete NAS optimisation across geterogeneous environments, such as NAS, CAS, and file servers.

Publisher:
EMC

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Moving From the Mission Statement to Reality: Achieving a Customer Centric Bank

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