Santa's operation had struggled to handle the volumes, however, so he promised himself he would make some changes for the following year. Too right," said Santa then sat back and listened in wonder about how a fully integrated end-to-end ebusiness...
I think many enterprises were seduced by CRM vendors, who promised a very attractive return on investment, with disruption caused by implementation kept to an absolute minimum. In turn, this would allow enterprises to analyse certain habits, such...
Houston argues that differentiating your core processes from your non-core ones is a fundamental part of the operation but Aitchison is not so sure that you can divide things along these lines. Business process outsourcing has gained a bad...
If RIM deployments are not mission critical, Gartner said enterprises could take no action for the moment but "assess the potential impact of operation outages of unknown duration". The research note advises enterprises to "stop or delay all...
As with any system that is going to touch the whole organisation, a CRM project needs board-level backing and sponsorship, plus co-operation and input from all departments. Whatever the size of your business, if you're looking to roll out CRM, you...
What do you see as the biggest security threat to enterprises? The number one biggest threat to enterprises is the inherent fallibility and laziness of humans. But always in a way done in a spirit of co-operation.