Customer Support Services White Papers
Raising the Bar on Customer Service
Overview Banco de Credito is Peru's largest bank with over 30% market share, 220 branches and over a million customers. The challenge faced by the company was to integrate a new solution that would enable the bank to use its customer information to maximize customer service and strengthen its market position. As a solution the Bank implemented Unisys Customer Contact Solutions throughout its branches, giving it a powerful customer information system that has dramatically improved its customer service and strengthened its market position.
| Publisher | Unisys | File Format | HTML |
|---|---|---|---|
| Date Published | June 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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