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Unisys Case Study: Westernbank

Overview Westernbank, Puerto Rico, is one of the largest commercial banks on the island, with over US $2 billion in assets. The company wanted to grow by expansion of client portfolios through superior service. The Bank conducted an intensive global evaluation of available systems and providers. They chose Unisys Customer Contact Solutions because of their ability to support Westernbank's customer-centric culture, support multiple channels, and flexibly adapt to change. Unisys Transaction Manager is the engine for delivering secure financial information between the customer and core financial systems via any channel.

Further White Paper Details
Publisher	Unisys	File Format	HTML
Date Published	June 2007
Format	Case Studies
Topics	Customer Support Services, Call Center - Contact, CRM Software

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