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Customer Support Services White Papers

Oracle Case Study: JDA Software

Overview JDA Software wanted to establish customer support programs that its competitors could not match. With offices across the United States and around the world, JDA needed a way to streamline best practices that would put its support processes further ahead of the industry. JDA is implementing PeopleSoft Enterprise Customer Relationship Management (CRM) from Oracle. JDA is live with PeopleSoft Enterprise Support and Enterprise Portal, which enable faster, more effective customer support processes. JDA will also implement PeopleSoft Enterprise Sales, Marketing, HelpDesk, and Quality for a comprehensive, integrated Support solution.

Further White Paper Details
Publisher	Microsoft	File Format	PDF
Date Published	May 2007	Downloads	3
Format	Case Studies
Topics	Customer Support Services, Portals, CRM Software

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