Telephony Systems - PBX White Papers

Streamlining Operations for Customer Service Excellence

Overview APN News & Media is New Zealand's largest regional newspaper publisher with 58 percent market share. Customer queries had been handled by two separate call centres. Streamlining the operation would make it far more cost-efficient. As a solution a major technology upgrade was undertaken using Nortel Meridian 1 PBX 61C interfaced to the multimedia contact centre portfolio from Nortel.

Further White Paper Details
PublisherNortel Networks File FormatPDF
Date PublishedMay 2007 Downloads3
FormatCase Studies   
Topics
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