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Deutsche Post - With Touchpaper, the post gets delivered!

Overview The German Post Office Customer Service Centre is a wholly owned subsidiary of the German Post Office and functions within the organisation as a service and business process outsourcing partner. At the german Post Office Customer Service Centre in Einbeck, Lower Soxony, there is a 270-strong call centre with a hotline available to staff in all Post Offices throughout Germany. The telephone rings about 4,000 times a day with queries ranging from how to use an IT system to whether it is possible to send a crocodile to Timbuktu!

Further White Paper Details
Publisher	Touchpaper Software	File Format	PDF
Date Published	September 2006	Downloads	1
Format	White Papers
Topics	Help Desk, Infrastructure Management, Customer Support Services, HR

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