Infrastructure Management White Papers
Can You Really Get ITIL Out of the Box?
Overview IT organizations are under intense pressure to meet ever-increasing demands for business services in an IT environment that is characterized by growing complexity, tight budgets, and the need for regulatory compliance. ITIL can help to address these demands, but many IT professionals perceive the effort required to implement ITIL processes to be substantial and don't realize that one can implement key ITIL processes out of the box. Some have compared the effort to that required to implement ERP software. Fortunately, viable IT service management solutions are available which, contrary to the opinion of skeptics, make it possible to implement ITIL processes out of the box. These solutions address the key process, technology, and people components of ITIL.
| Publisher | BMC Software | File Format | |
|---|---|---|---|
| Date Published | April 2007 | ||
| Format | White Papers | ||
| Topics | |||
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