In a mature market like the UK, staff retention is a real problem, but organisations in Italy and Germany - where call centres haven't been around so long - are more efficient because they tend to make use of the latest technology, such as CTI...
Orange may intend to charge for premium WAP services - indeed, it's ideally placed to do so as it controls both the data feeds and the billing mechanisms - but when doing so they would do well to take these rules into account.
EDS signed a $4.5bn, 10-year deal to revamp and manage Bank of America's voice and data networks, while Hewlett-Packard landed a five-year contract worth "hundreds of millions" of dollars to manage DirecTV's customer billing technology.
Edwards in the market for enterprise resource planning (ERP) software. SAP leads in the ERP software market, with sales of more than $7.4bn (£4.4bn) expected in 2003, according to AMR Research. IBM does not sell ERP software, choosing instead to...
Key financials (since 1999 in line with US GAAP accounting rules): Shai Agassi, SAP NetWeaver development, mySAP SRM, SAP xApps The main products and technology:
mySAP Business Suite Huge installed base of R/3 ERP client-server software
TM3 integrated 2.5G/3G/PWLAN, T-Mobile, Germany Genion HomeZone tariff, O2, Germany The top 10 services were picked for their "potential to help operators make progress", Brydon said - for their market potential, how well the service has been...