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Oracle Case Study: Hilti Italia

Overview Hilti Italia wanted to increase the profitability of its sales channels by making detailed customer information more easily available. The company's existing information system made customer information available only in connection with purchases. Hilti Italia implemented Oracle's PeopleSoft Enterprise Customer Relationship Management and integrated it across all of its business units, enabling better data management and an increase in productivity.

Further White Paper Details
Publisher	Oracle	File Format	PDF
Date Published	May 2007
Format	Case Studies
Topics	Knowledge and Data Management, CRM Software

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