Performing to Expectation
Overview One reason agencies question the value of IT is the difficulty in linking agency objectives and strategy to IT investments, services and financial performance. In many organizations, agency and IT sit on opposite sides of a chasm. Ultimately, the chasm grows when IT is unable to document results - successful or not - for the agency. The presenter of this webcast addresses the implications of IT operating in isolation; how to achieve a consolidated view of IT performance; demonstrating improvement in delivery of IT services and products; how to estimate the IT costs associated with planned initiatives; and measuring activities to manage customer satisfaction.
| Publisher | SAS Institute | ||
|---|---|---|---|
| Live Date | 12th May 2007 01:00 BST | ||
| Format | Webcast | ||
| Topics | |||
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