Infrastructure Management White Papers
ITIL Best Practices With Oracle Enterprise Manager 10g and Oracle Siebel Help Desk
Overview ITIL is a set of guidelines that describes an integrated, process based, best practice framework for managing IT services that can be tailored to meet the unique business needs of IT organizations. Over time, ITIL has evolved to become the de facto standard for service management. The ITIL framework provides broad service management recommendations as well as common definitions and terminology. Adopting ITIL guidelines and architecture will enable organizations to ensure that IT processes are closely aligned to business processes and that IT delivers the correct and appropriate business solutions.
| Publisher | Oracle | File Format | |
|---|---|---|---|
| Date Published | May 2007 | ||
| Format | White Papers | ||
| Topics | |||
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