The pilot scheme, which was launched in response to peaks of demand at certain times and during bad weather, started with just 10 agents. The AA said that in order to meet demand, especially during busy periods, it has started letting call centre...
Vocalis technology allows users to interact with Web sites via telephones, and also does away with the need for trained call centre agents for certain simple functions such as balance enquiries. Such electronic assistant services will be used more...
The flexibility afforded by technological advancements will mean workers can increase their efficiency while improving the much-vaunted, but barely realised, work-life balance. Many simply can't quantify the benefits related to morale and...
In a research note Gartner analyst Jeff Woods said: "The market is now moving toward true globally unified standards for UHF RFID. And because it is a worldwide standard, G2 will allow companies to deploy RFID across multi-national supply chains...
He said: "As a company we're entering into a set of new markets - business intelligence, portals and collaboration market; search, from the desktop to the enterprise to the internet; unified communications, including voice over IP, mobile and...
The new building will house a 30-seat IP contact centre where Lloyds TSB's corporate customers will be offered advice and give the bank opportunities to cross-sell financial products, by giving sales agents a complete view of their clients...
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