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Avaya Case Study: ValueOptions
Overview Covering over 24 million lives through a variety of direct contracts with health plans, employers, as well as government agencies, ValueOptions is a national managed care company that specializes in disease management for all mental health and chemical dependency diagnoses. The company was facing under- and over-agent utilization was affecting employee satisfaction and the customer experience. ValueOptions made a strategic decision to standardize on Avaya's cutting edge technology with the Avaya Single Image Switch and Inter Gateway Alternate Routing supporting its operations, ValueOptions is able to leverage staff across its 23 service centers.
| Publisher | Avaya | File Format | |
|---|---|---|---|
| Date Published | May 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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