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Avaya Case Study: The Homeserve Group

Overview The Homeserve Group is the United Kingdom's leading provider of home emergency solutions, with over three million customers and more than five million active policies throughout the U.K. With growth running at 30 percent a year, Homeserve GB Ltd. wanted to implement best-of-breed contact centre applications before its customer services operations became a potential growth bottleneck. As a solution Homeserve implemented Avaya Communication Manager running on an Avaya S8710 Media Server as a hub for their IP-based network of 1,000 contact centre seats in Walsall, U.K.

Further White Paper Details
Publisher	Avaya	File Format	PDF
Date Published	May 2007	Downloads	2
Format	Case Studies
Topics	Application Servers, Voice Recognition, Call Center - Contact

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