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Avaya Case Study: TeleResurs

Overview TeleResurs is a Swedish company within the Resurs Holdings AB group, which also includes a telephone bank with an extensive consumer finance operation. TeleResurs needed to use the most reliable and intelligent contact center infrastructure and applications available, as well as help its employees supply customers with a consistent and memorable service experience. As a solution TeleResurs chose Avaya IP Telephony featuring Avaya Communication Manager software to deliver the features and functionality it desired.

Further White Paper Details
Publisher	Avaya	File Format	PDF
Date Published	May 2007
Format	Case Studies
Topics	Voice Mail, Communications Software, Application Servers

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