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Avaya Case Study: Telefutura

Overview Telefutura is one of Brazil's five largest contact centers. Operational excellence, initiative and dedication to building strong client relationships differentiate Telefutura in its market segment. Telefutura wanted a platform that would enable its contact centers to take full advantage of Internet Protocol (IP) telephony, so that it could maximize efficiency and deliver high value to its customers. As a solution Telefutura established a new IP contact center in the city of Mogi das Cruzes, subsequently networking it and its four other sites - Ibi, Itau, Santander and Natura - into a virtual contact center to provide a rich and consistent brand experience for its customers.

Further White Paper Details
Publisher	Avaya	File Format	PDF
Date Published	May 2007
Format	Case Studies
Topics	VoIP - IP Telephony, Communications Software, Call Center - Contact

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