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Telecommunications Operator Unifies User Interfaces With Avaya Interactive Response (IR) and RSI's OneManage Tool

Overview A large telecommunications operator in Europe provides fixed line, mobile and Internet services to over 30 million customers. The telecommunications operator was using a highly distributed system with IRs deployed in three different sites. The company wanted to ensure that the user interfaces of the speech applications - such as greetings and prompts - were consistent in all three sites. As a solution the company deployed Avaya Interactive Response System and RSI's OneManage tool.

Further White Paper Details
Publisher	Avaya	File Format	PDF
Date Published	May 2007
Format	Case Studies
Topics	Communications Software, Voice Recognition

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