But customers who used to use Virgin for the internet and NTL for their telephone calls can't use Friaco - they either have to move to a pay-as-you-go service or install a BT phone line. NTL's telephony customers will no longer be able to use...
The deal calls for Avaya, known for its CRM and enterprise telephony and networking products, to license Microsoft Business Systems' CRM product and integrate it with its IP Office system. Avaya and Microsoft have signed an agreement that will see...
Merrill Lynch is now deploying a mix of gear from Cisco and its competitor Avaya. Earlier this month, Ford Motor announced that it plans to install 50,000 Cisco IP phones in 110 offices throughout Michigan.
As hardware PABX systems are replaced with computers and network hardware running common operating systems, networks will become increasingly vulnerable to common threats such as viruses and denial of service (DoS) attacks.
British executives think the ability of IP telephony to integrate voice, video and data could improve customer service and call centres, according to new research. Nearly 70 per cent also believe IP telephony could improve access to mobile or...
In fact, all the leading IVR vendors such as Avaya, Edify, Genesys, Intervoice, Nortel and VoiceGenie support SIP and in doing so have integrated VoIP capabilities into their platform offerings. Traditional call centre technologies are proprietary...