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Avaya Case Study: Sutton Ford

Overview Sutton Ford is a full service automobile dealership with 3 locations in the Chicago suburbs Matteson and Midlothian, IL. The company wanted a new solution that would centralize the communications support for both dealerships, and capture valuable marketing data from incoming and outgoing call patterns. Sutton Ford also hoped to alleviate a concern about lost calls and gain the ability to easily troubleshoot any such issues. As a solution Sutton Ford selected an Avaya IP Office Solution because of its remote management ability, call accounting, and its interoperability with both digital and IP telephones.

Further White Paper Details
Publisher	Avaya	File Format	PDF
Date Published	May 2007
Format	Case Studies
Topics	VoIP - IP Telephony, Application Servers, Call Center - Contact

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