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Monitoring Systems White Papers

Wireless Phone Service Provider Monitors System With Avaya and IQ Services

Overview Located in Minneapolis, Minnesota, Interactive Quality (IQ) Services, Inc. is a leader in load testing and availability monitoring for contact center and e-commerce business solutions. The company wanted to proactively monitor their wireless service, identifying system issues before they affected customers. As a solution the company deployed two Avaya Interactive Voice Response systems (and associated Avaya Managed Interactive Voice Response Services) and IQ Services HeartBeat Monitoring Service.

Further White Paper Details
Publisher	Avaya	File Format	PDF
Date Published	May 2007
Format	Case Studies
Topics	Monitoring Systems, Voice Recognition

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Channel:
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