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Call Center Operations

Overview The customer, a Swiss company specializing in development and marketing of workflow management software, had already had call center operations system partially implemented but would like to re-engineer the existing software and develop scalable, extensible and easy to support modules with excellent architecture. The software developed by Intellias Team represents a distributed time management and planning system. Additionally, it can be fairly considered as a basic level ERP system.

Further White Paper Details
Publisher	Intellias	File Format	PDF
Date Published	May 2007	Downloads	2
Format	Case Studies
Topics	Call Center - Contact, ERP, Application Development

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