Service Level Management White Papers
The Case for Service Oriented Monitoring as the First Step of an ITIL Initiative: Is ITIL CMDB the Best Road for Return on Investment?
Overview The IT Infrastructure Library (ITIL) is the industry's most widely accepted approach to IT Service Management. ITIL provides a comprehensive and consistent set of best practices for IT Service Management (ITSM), promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems. Much has been written on the need to align IT with business processes. The key paradigm shift that ITIL's It Service Management best practices taxanomy seeks to achieve is to move away from management of silos (is the network ok? Is the server healthy? Is the database up?) And to focus on management of services that span multiple silos.
| Publisher | eG Innovations | File Format | |
|---|---|---|---|
| Date Published | March 2006 | ||
| Format | White Papers | ||
| Topics | |||
-
Did you find this white paper useful? 1 out of 2 users found this white paper useful
White Paper RSS11 things to consider for File Virtualization
DownloadAs organizations struggle to cope with the exponential growth of data, especially in the unstructured and decentralized file space, the urgency to gain better control, visibility and transparency of file...
True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric Approach
Ensure your service provider's convergence strategy meshes with your enterprise network needs. Respected consulting firm Stratecast, a division of Frost & Sullivan, outlines the six customer-centric attributes that should be at...
Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs
Metrics that force organizations to think about service level agreements and measurements differently Learn how new high performance telecom expense management solutions will increase your ROI. Watch "Learn how Performance...
Customer Case Study: A L Filters
Companies undergoing rapid expansion can all too soon find their IT infrastructures becoming unwieldy, inadequate and expensive to manage. Switching to virtualization with a consolidated and simplified datacentre environment can...
Improving IT service delivery through an integrated approach to software asset management white paper
This white paper describes the challenges of managing software rights in increasingly complex environments and discusses how SAM can make the entire process more efficient. Specifically, it addresses how SAM...
