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Echopass: Making Customer Service Always on and End-to-End
Overview In many industries, high-quality customer service is what separates the leaders from the also-rans. Prompt, efficient service helps increase sales and creates the kind of loyalty that keeps customers coming back. Hawaii-based Outrigger Hotels and Resorts has long understood the need to continually improve both sides of the equation. In 2006, Outrigger decided to move away from its existing hardware-based call center and evaluated providers of Web-based call center services. Only one provider, Echopass Corporation of Pleasanton, CA, offered the right on-demand alternative to the expensive, inflexible, premise-based models of the past: the Echopass EchoSystem service integration platform. Echopass runs its secure datacenter on Windows Server, SQL Server, and Exchange, with Microsoft Terminal Services providing applications remotely to client machines.
| Publisher | Microsoft | File Format | |
|---|---|---|---|
| Date Published | May 2007 | Downloads | 3 |
| Format | Case Studies | ||
| Topics | |||
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