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VoIP - IP Telephony White Papers

Sime Travel Singapore Reaps Impressive Cost Savings With Avaya IP Telephony and Contact Center Solutions

Overview Established in October 1973, SIME Travel Singapore is licensed by the Singapore Tourism Board. The company wanted to replace 20-year old technology in order to improve the management of the customer data in multiple applications and improve operational workflow; replace complex green-screen interfaces and reduce costs. Scalability and investment protection were also important considerations. As a solution the company deployed an Avaya IP Telephony Solution based on Avaya S8500 Media Servers, Avaya Call Center Elite and Avaya 4600 Series IP Telephones designed to grow with SIME's business needs.

Further White Paper Details
Publisher	Avaya	File Format	PDF
Date Published	April 2007
Format	Case Studies
Topics	VoIP - IP Telephony, Call Center - Contact

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