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Silver Top Taxis Deploys Avaya Text-to-Speech: Benefits Speak for Themselves

Overview Australian taxi company, Silver Top Taxis, Silver Top Taxis runs a busy contact centre that handles around 500,000 inbound customer calls per month for car bookings, trip confirmations and cancellations. The company has deployed the sophisticated Avaya Text-to-speech (TTS) application running over an Avaya IP telephony network to increase call automation and call resolution rates in its busy contact centre. The new system has resulted in considerable cost savings and productivity enhancements for the company.

Further White Paper Details
Publisher	Avaya	File Format	PDF
Date Published	April 2007
Format	Case Studies
Topics	VoIP - IP Telephony, Communications Software

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