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Shinhan Bank Enhances Customer Service Efficiency With Avaya IP Contact Centre Solution

Overview Shinhan Bank began operations in 1982 and was listed on the Korea Stock Exchange in 1989. As the number of its home-banking subscribers grew, Shinhan Bank had to address the congestion in the customer transactions process. With a resulting rise in customer complaints from this increased volume, Shinhan Bank soon realized that changes were necessary to handle customer inquiries and transactions more effectively. As a solution the company upgraded to Avaya IP Contact Centre and implemented Avaya Communication Manager running on an Avaya S8700 Media Server. The bank also deployed an Avaya Call Management System to provide the means for analyzing customer contact information and planning new marketing or customer service campaigns.

Further White Paper Details
Publisher	Avaya	File Format	PDF
Date Published	April 2007
Format	Case Studies
Topics	VoIP - IP Telephony, Communications Software, Call Center - Contact

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