When it comes to IP telephony, RADVision is one of many companies fighting to create the definitive industry standard. The company's CEO and founder, Ami Amir, believes standards are vital if the IP telephony market is going to prosper.
US IP telephony services specialist, Net2Phone is the current leader in IP telephony across the States according to research house, IDC. According to the report, global IP telephony revenue is expected to reach $480m by the end of 1999 and top...
Lynch said fully-integrated CRM and voice systems will be able to monitor calls and provide on-screen support to call centre operatives in real time - reducing the length of support calls and increasing the efficiency of the call centre.
A report from analyst house IDC has discovered that financial services and retail will see the fastest growth on IP telephony in the next five years. According to IDC, the uptake of IP telephony among financial services firms will come from the...
Speaking at the VoIP for Business conference in London this week, Deloitte partner David Tansley said: "If you simply want to reduce costs, in the current volatile market, it's often quicker, simpler and easier to renegotiate with your current...
Lifestyle brand Ministry of Sound has signed a contract with NEC Philips Unified Solutions to implement an IP telephony system throughout its headquarters in London. The system will also connect employees based in Toronto and travelling around the...