VoIP - IP Telephony White Papers
Santa Rosa Auto Parts and Power Industries Offer Customers a Single Point of Contact With Avaya IP Office Solution
Overview Santa Rosa Auto Parts (SRAP) is headquartered in Santa Rosa, CA. The company specializes in auto parts and industrial moving parts through both retail and wholesale operations. The challenge was to connect six company locations on one phone system using existing T-1 network and push both data and voice traffic over that network. Dramatically reduce telephony expenses for calls between branches. Receive and manage all incoming calls as if customers are calling one location. SRAP chose the Avaya IP Office solution based on ease of integration with its existing data network, the multi-site networking capability, the call center features and the ability to use a wide variety of telephones with the system.
| Publisher | Avaya | File Format | |
|---|---|---|---|
| Date Published | April 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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