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VoIP - IP Telephony White Papers

Avaya Rocket Success Story

Overview Established in 1997, Rocket Ansa-Call was one of the pioneers in offering outsourced, personalized contact centre facilities to small and medium-sized businesses in the UK. Rocket Ansa-Call was looking to implement a scalable, easily configured, leading edge contact centre. As a solution Rocket Ansa-Call initially chose an Avaya IP Office IP406 with Avaya Compact Contact Center and then upgraded to Avaya IP Office IP412. The solution is equipped with Avaya Voicemail Pro, Avaya Phone Manager Pro, Avaya Unified Messenger, and Avaya IP Softphone. Rocket Ansa-Call contact center agents use a combination of Avaya Digital Telephones and Avaya 4600 Series IP Telephones.

Further White Paper Details
Publisher	Avaya	File Format	PDF
Date Published	April 2007
Format	Case Studies
Topics	VoIP - IP Telephony, Voice Mail, Call Center - Contact

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LANs
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