Integration technologies have the power to bring to life islands of data held in databases and ERP and CRM systems. It all means that companies can get on with B2B integration, but open, well-structured ERP and CRM systems are a prerequisite.
These are typically CRM, ERP and supply chain applications that can be accessed through a company portal. IT directors are being urged to embrace a more strategic role in transforming enterprises into "real-time" organisations.
Don't look at CRM, ERP or SCM as stand alone projects - this will only keep the myth that they can be dealt with separately. But, for successful tactical implementations of market differentiators, we need a flexible infrastructure - so we must not...
Business service management (BSM) is the current buzzword for an area that has the potential to relive past mistakes. While it is good to walk the conference floors and feel a buzz that has been absent for years ("the teddy bears are back", one...
No wonder then that by 2002, research companies such as Gartner were saying that barely half of CRM implementations had been completed or had delivered any real benefit. Without links into other aspects of the business - finance, order processing...
Through acquisitions, both companies have built up an array of software applications that cover a broad range of business requirements including ERP, CRM, supply chain management, performance management and financial management.
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