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Retailer Monitors IT and Telecom Infrastructure With Avaya Interactive Response (IR) and RSI's SNMP Netwatch Monitor Tool

Overview A retailer operates large-format general merchandise stores - including discount stores, moderate-priced promotional stores and traditional department stores - in the United States. The company also operates an online business. The retailer wanted to ensure business continuity planning and disaster recovery in all its data centers and contact centers. Hence, the retailer needed a mechanism to monitor the IT and telecom infrastructure. As a solution the company deployed Avaya Interactive Response System and RSI's NetWatch SNMP Monitor.

Further White Paper Details
Publisher	Avaya	File Format	PDF
Date Published	April 2007
Format	Case Studies
Topics	Monitoring Systems, Communications Software, Voice Recognition

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