You are here: silicon.com > Resources > White Papers > Networking and Communications > Network Technologies > VoIP - IP Telephony

VoIP - IP Telephony White Papers

Avaya Case Study: Optima Telekom

Overview OPTIMA Telekom is a new provider of fixed telephony services in the Republic of Croatia, which offers its customers a complete spectrum of telecommunications services. Optima Telekom sought a new communications system that could help improve its customer service by helping it provide a consistent, branded customer experience to every customer calling the company. The company also wanted to stay ahead of competition by being able to offer hosted services to enterprises. As a solution Optima Telekom chose an Avaya IP Telephony solution based on an Avaya S8700 Media Server running Avaya Communication Manager Software in order to enhance customer service, increase revenue, and provide a platform to deliver a wider array of services to its enterprise customers.

Further White Paper Details
Publisher	Avaya	File Format	PDF
Date Published	April 2007
Format	Case Studies
Topics	VoIP - IP Telephony, Communications Software, Voice Recognition

Did you find this white paper useful?

Anthony & Sylvan Pools Takes the Plunge with VoIP

Publisher:
Shoretel

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

Publisher:
ZDNet

TechNet Webcast: Deploying and Managing Your Unified Communications Devices (Level 300)

Publisher:
Microsoft

Sprint IPVoice Connect Fact Sheet

Publisher:
Sprint

Voice Architectures and Deployment Models

Publisher:
Global Knowledge

Tags:
voip - ip telephony

Deutsche Telekom trials cut-price Net telephony

Deutsche Telekom (DT) has launched a pilot Internet telephony service which offers call charges more than 50 per cent lower than its current conventional telephony rates. The PC to Phone project will offer 1,000 DT customers the chance to make cut...

Channel:
Telecoms

Managing convergence - the key points every company should know about

Crane Telecommunications is the main distributor of the Avaya product line, and Tim Brooks, product marketing director, says that it offers a training course to its reseller partners called Five Steps to Convergence.

Carriers' fortunes change with IP

Although Current Analysis’ Dustin Kehoe says that Telefonica is unlikely to make much of a dent in Deutsche Telekom’s PSTN and ISDN market, it does give Telefonica a much more compelling IP VPN offering.

Channel:
Comment & Analysis

Siebel picks up call centre hosting firm for $5m

Companies choosing to buy what Siebel is calling the industry's first complete hosted call centre offering will pay a monthly subscription fee with the option to add call centre agents and other users as the need arises.

Channel:
Applications
Tags:
siebel

IP poised to storm the call centre

The same is true in the offshore markets (India, the Philippines, China and Central America/Latin America) which also make more use of distributed call centres and hosted/managed IP services, for which IP is well suited.

Channel:
VoIP
Tags:
call centre,
voip

BT's mobile-cum-VoIP phones: Ready for business

Cable & Wireless has bought a spectrum licence and is already running trials of an FMC service on its own campus, with a pilot project to be launched at a customer's campus this autumn. He added, however, that businesses often pick BT for the job...

Virtualisation: Architectual Considerations and other Evaluation Criteria

In the past several years, server virtualisation technology has moved quickly and firmly into the IT mainstream. Of the many approaches to system virtualisation available in the market today, VMware's hypervisor architecture has gained the greatest market acceptance. This paper examines the architectural issues, solution support, and enterprise readiness required when deploying such a virtualisation solution.

Publisher:
EMC

Getting Started with Master Data Management

Master data management forms part of an overall enterprise governance program that aims to establish trusted data throughout the enterprise. This white paper from Mike Ferguson of Intelligent Business Strategies defines master data, examines why it is needed, and explores methodologies for implementing master data management.

Publisher:
DataFlux

Optimising Storage with Global File Virtualisation

This white paper will provide an overview on how Rainfinity Global File Virtualisation virtualises unstructured data environments and moves data -including active, open files-without disruption to users or applications. Rainfinity is the only enterprise-class file virtualisation solution, and delivers complete NAS optimisation across geterogeneous environments, such as NAS, CAS, and file servers.

Publisher:
EMC

Also on silicon.com

Site Navigation:

VoIP - IP Telephony White Papers

Avaya Case Study: Optima Telekom

Quick Sitemap Links:

About Us

Search

Blogs

Verticals

Advertising Features

CNET Networks in Europe

CNET Networks in the United States

CNET Networks in Asia Pacific