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Avaya Case Study: RCI International
Overview RCI has more than three million members worldwide, who enjoy dream vacations at RCI's 3,700 affiliated resorts. RCI International needed an intelligent telephony solution that would allow its contact center staff to effectively respond to an ever increasing flow of 17,000 daily calls, improve agent productivity, reduce costs, and gain competitive advantages while strengthening business operations. As a solution RCI International implemented an Avaya Call Management system with an Avaya Automatic Call Distributor.
| Publisher | Avaya | File Format | |
|---|---|---|---|
| Date Published | April 2007 | Downloads | 1 |
| Format | Case Studies | ||
| Topics | |||
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