You are here: silicon.com > Resources > White Papers > Software and Web Development > Software Development Tools > Communications Software

Communications Software White Papers

Avaya Case Study: Pennsylvania Chamber of Business and Industry

Overview The Pennsylvania Chamber of Business and Industry was created to foster a healthy business climate and to improve the competitiveness of its members. As its organization grew, it needed to support expansion of satellite offices as well as an increasing customer base. It needed a vendor that could provide a reliable solution with a smooth and easy migration path for growth, an increased contact center functionality, and strong services support. As a solution the company chose Avaya to deliver an IP telephony solution featuring Avaya Communication Manager software with an Avaya S8500 Media Server at its main location and an Avaya S8300 Media server at a satellite location, along with Avaya Modular Messaging.

Further White Paper Details
Publisher	Avaya	File Format	PDF
Date Published	April 2007
Format	Case Studies
Topics	Communications Software, Call Center - Contact, Mobile - Wireless Communications

Did you find this white paper useful? 4 out of 6 users found this white paper useful

MSDN Webcast: Behind the Scenes With Communications Server 2007, Communicator 2007, and Exchange Server 2007 (Level 300)

Publisher:
Microsoft

TechNet Webcast: All About Communications Server 2007 Security (Level 300)

Publisher:
Microsoft

TechNet Webcast: Configuring DNS, Certificates, Ports, and Load Balancers for Communications Server 2007 (Level 300)

Publisher:
Microsoft Tips

Put New Capabilities of Business Activity Monitoring (BAM) to Work, Part 8: Enabling WebSphere Business Monitor V6.1 to Receive Events Via WebSphere MQ

Publisher:
IBM

Tags:
monitoring systems

TechNet Webcast: Firewall Transversal in Communications Server 2007 (Level 300)

Publisher:
Microsoft Tips

Tags:
voip - ip telephony

Avaya sets its sights on SMEs

Telecoms equipment maker Avaya has said it is to focus on the SME market in the EMEA region, which it believes will reach $31bn in 2003. Avaya has introduced some new IP capabilities in its INDex platform that enables remote locations and desktops...

Channel:
SME Director

Surviving the recession, a Quocirca series

This may involve the use of portal technology (Epicentric, Plumtree) and of convergent messaging technologies (Avaya, Openwave). The first involves using technologies such as integrated voice response (IVR) systems for telephony (from the likes of...

Channel:
Comment & Analysis

Ericsson's answer to Cisco's all-IP threat - mobile

While Ericsson remains one of the top five vendors - alongside, from first to fourth, Nortel, Siemens, Avaya and Alcatel - Cisco is in sixth place and the perception is that its IP-centric approach has it coming up quickly on the rails.

Channel:
IT Director

IP bringing voice and video to desktop, says BT

Some of the few early examples of moving whole campuses to pure IP come from the equipment vendors themselves, companies such as Avaya, Cisco and Nortel - all key partners of BT and other service providers.

Channel:
LANs
Tags:
voip,
bt

Flexible working - where 'presence' is everything

IBM Lotus’s Sametime product added a million more corporate users between December 2002 and June 2003, making its total corporate messaging user base more than 9 million. Developments in IP telephony through session initiation protocol (SIP) will...

Channel:
IT Director

Quocirca’s Straight Talking... What to expect in 2004

Winners here will include Cisco and Avaya, alongside smaller upcoming players such as Interactive Intelligence. Next is IP telephony (IPT) and voice over IP (VoIP), although the market is completely confused by what the fuss is all about - due...

Channel:
IT Director
Tags:
quocirca,
2004

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

Also on silicon.com

Site Navigation:

Communications Software White Papers

Avaya Case Study: Pennsylvania Chamber of Business and Industry

Quick Sitemap Links:

About Us

Search

Blogs

Verticals

Advertising Features

CNET Networks in Europe

CNET Networks in the United States

CNET Networks in Asia Pacific