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Customers First: Avaya Powers Minacs' Media-Rich Sales Service Centre
Overview To continue its success in the increasingly competitive customer care outsourcing industry, Minacs understood that it would need to do more than put its own customers first - it would need all of its technology partners and suppliers to do the same. Consolidating its communications platform on Avaya early, Minacs was looking to support its customer service value proposition by leveraging a communications provider that offered global coverage, robust switch and routing functionality, substantial load and redundancy capabilities, and had a fundamental understanding of the evolution of the modern contact centre. The company implemented the application Avaya Interaction Center (IC) that was central to Minacs being able to map to its customer's RFP.
| Publisher | IDG (International Data Group) | File Format | |
|---|---|---|---|
| Date Published | April 2007 | Downloads | 1 |
| Format | Case Studies | ||
| Topics | |||
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