VoIP - IP Telephony White Papers
Answering the Call: MCCI Grows With Avaya Contact Centre Solutions
Overview Founded in April 2002, Multi Channel Communications Inc. (MCCI) knew that its survival and success as a niche North American contact centre service provider would be predicated on its communications technology infrastructure. MCCI's initial business plan called for geographic expansion within a year, requiring a scalable infrastructure that would readily adapt to advanced and complex technologies such as VoIP. Working towards the solution Avaya not only assisted MCCI in reshaping its infrastructure plan to even better meet its longer-term system requirements, it helped to short-circuit a potentially long application buying cycle by bringing partners to the table with application choices that were already proven to readily work with technology offerings of Avaya.
| Publisher | IDG (International Data Group) | File Format | |
|---|---|---|---|
| Date Published | April 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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