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Voice Recognition White Papers

Insurance Company Saves Money and Improves Customer Satisfaction

Overview At one of the nation's largest insurers of specialty vehicles and watercraft, a call center handles policyholder claims and assists insurance agents by quoting, booking and servicing new insurance policies. The challenge was to provide high-quality customer service despite the increase in call volume and insurance products. As a solution the company deployed the Avaya Interactive Response System and Gold Systems' insurance applications.

Further White Paper Details
Publisher	Avaya	File Format	PDF
Date Published	April 2007	Downloads	3
Format	Case Studies
Topics	Voice Recognition, Call Center - Contact

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