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Insurance Companies Reduce IT Costs

Overview Insurance companies want to help people - including their employees - live safer, more secure lives. One way companies keep employees secure is by resetting their forgotten or expired passwords. However, the reset process can be costly. Productivity is lost while employees wait for passwords to be reset, for as long as one hour in some cases. Avaya and Gold Systems, a Premier-level member in the Avaya DeveloperConnection Program, offer a solution that streamlines the password reset process. Password Reset, a software application developed by Gold Systems, uses Avaya Interactive Response (IR) technology. Avaya IR is an interactive voice response system for automatic telephone transactions.

Further White Paper Details
Publisher	Avaya	File Format	PDF
Date Published	April 2007
Format	Case Studies
Topics	Help Desk, Voice Recognition

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