VoIP - IP Telephony White Papers
Avaya Case Study: ICT Group
Overview ICT Group is a leading global provider of customer management and related marketing, technology and business process outsourcing (BPO) services. ICT Group wanted a Voice over Internet Protocol (VoIP) telephony solution that provided interconnectivity between these sites and ran on its U.S.-based data network. ICT Group also needed a system that would allow all of its call center agents to make or receive calls on one integrated network. As a solution ICT Group has deployed the Avaya S8700 Media Server for the telephony platform. ICT Group has also deployed an Avaya Enterprise Survivable Server to enhance survivability.
| Publisher | Avaya | File Format | |
|---|---|---|---|
| Date Published | April 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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