Oftel's official response to the Trade and Industry Select Committee's report published last February, was to 'take on board' the Committee's recommendations over the handling of the National Numbering Scheme (NNS) - the way in which Oftel plans...
It would sell components to Nortel as well as to the raft of venture capital funded new specialists in optical systems. But handling all transactions in this way is fraught with difficulties, especially in a world where robust standards are hard to...
However, ICSTIS [the mobile phone regulator the Independent Committee for the Supervision of Standards of Telephone Information Services] continues to receive a growing number of consumer complaints as some mobile gateway companies consistently...
Conversely, companies could keep their agents busy throughout the working day by guaranteeing a steady flow of enquiries via different media, as opposed to the unpredictable peaks and troughs associated with handling telephone calls.
You can measure how many enquiries are resolved at the first point of contact, for example. Stockbroker TD Waterhouse equipped its call centre with a voice recognition system to handle enquiries from clients wanting to check stock prices.
Yes, it would be more convenient if I had a single handset that transparently used all of them - especially if we could do away with telephone numbers, Skype fashion, thus rendering our already damaged directory enquiries service obsolete.