VoIP - IP Telephony White Papers
UK Premium Rate Regulator Gets Tough on Rogues With IP Office Text-to-Speech Application Gateway
Overview ICSTIS is the London based, industry-funded Independent Committee for the Supervision of Standards of Telephone Information Services. ICSTIS needed to improve their responsiveness to enquiries from the public. With a small contact centre already in place, the increasing pressure for advice and up to date information was making it impossible to meet demands. As a solution the company implemented IP Office as an Applications Gateway, using Avaya VoiceMail Pro with Text-to-Speech for customer call handling.
| Publisher | Avaya | File Format | |
|---|---|---|---|
| Date Published | April 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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