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UK Premium Rate Regulator Gets Tough on Rogues With IP Office Text-to-Speech Application Gateway

Overview ICSTIS is the London based, industry-funded Independent Committee for the Supervision of Standards of Telephone Information Services. ICSTIS needed to improve their responsiveness to enquiries from the public. With a small contact centre already in place, the increasing pressure for advice and up to date information was making it impossible to meet demands. As a solution the company implemented IP Office as an Applications Gateway, using Avaya VoiceMail Pro with Text-to-Speech for customer call handling.

Further White Paper Details
Publisher	Avaya	File Format	PDF
Date Published	April 2007
Format	Case Studies
Topics	VoIP - IP Telephony, Voice Mail, Call Center - Contact

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UK Premium Rate Regulator Gets Tough on Rogues With IP Office Text-to-Speech Application Gateway

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