VoIP - IP Telephony White Papers
I DRIVE SAFELY!: Traffic School Gets Drivers Back on the Road Safely With Avaya Solution
Overview I DRIVE SAFELY! had a very basic telephone system in place and only limited methods to track its responsiveness to customer calls to its toll-free number and emails sent by way of the company's Web site. The company was faced with increased demand for its services in states across the country - customer inquiries are projected to grow year-over-year by at least 20 percent - and Service Level Agreements with many states that required "24x7x365" customer support. The company replaced its very basic telephone system with an Avaya IP Office IP406 solution with Avaya Voicemail Pro and Avaya Contact Call Center.
| Publisher | Avaya | File Format | |
|---|---|---|---|
| Date Published | April 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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White Paper RSSFrom Voice over IP to Unified Communications: Simplify System Management
DownloadTelephone system manageability depends to a great extent on the underlying architecture of the voice system. Some platforms are extensions of legacy voice switches, others are built on top of...
IP Telephony from A to Z
Making the decision to switch to IP telephony and deploying the system is no small task. But help is here. Download this complementary e-book to assist you with your pre-decision...
IP Unified Communications Systems Total Cost of Ownership (TCO) Whitepaper
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Is your network ready for IP Telephony?
Successfully deploying IP telephony to your enterprise also means understanding the requirements for delivering toll-quality voice over your company's network infrastructure and then appropriately planning for, choosing and deploying the...
Strategic Guide to Business Phone Systems:
This 32 page eBook was created to help you understand the key issues involved in choosing and deploying the best UC system for your organization. This guide takes you through...
